Privacy Policy

Privacy Policy


September 1, 2015

Welcome to Key Ingredient, Qué Gourmet, Kitchen Snap, Key Ingredient Recipe Tablet, and My Family Vault. Key Ingredient and Qué Gourmet is a social networking service that allows cooks to preserve and share the recipes they love. Kitchen Snap is an online store. The Key Ingredient Recipe Tablet is a device sold by Key Ingredient. My Family Vault is an online file and recipe storage service. These Sites, and the mobile applications we develop that interact with these Sites such as the Key Ingredient Mobile App for Android or iOS, as well as our various cookbook apps available on Android or iOS, and all other apps we provide, are owned and operated by Key Ingredient Corporation. Key Ingredient provides these Sites and the content and services available through these Sites subject to our Terms of Service, which include this Online Privacy Policy. This Privacy Policy explains how we protect your privacy when you use our Sites.


The term “Content” refers to all of the software and code comprising or used to operate our Sites and the mobile applications or devices that interact with our Sites, and all of the text, photographs, images, illustrations, graphics, designs, sound recordings, video and audio-video clips, files and other materials available on our Sites or on the mobile applications or devices that interact with our Sites.


The term “Feedback” refers to the Content you post on or through our Sites that is specifically about how we can improve our Sites and the products and services we make available through our Sites.


The terms “Key Ingredient,” “we,” “us,” and “our” refer to Key Ingredient Corporation, its subsidiaries, affiliates and parent company.


The term “Member” refers to a person who has signed up to be a member of Key Ingredient or My Family Vault.


The term “Personal Information” refers to information that identifies you personally, alone or in combination with other information available to us. Personal Information includes, but is not limited to, your name, physical and mailing addresses, and email address.


The term “Policy” refers to this online privacy policy.


The term “Services” refers to the Content and services available through our Sites and through the mobile applications or devices that interact with our Sites.


The term “Site” or “Sites” refers to the Key Ingredient-owned websites and mobile applications on which this Policy is posted. We may refer to “this Site” when discussing a particular Key Ingredient-owned website or mobile application, such as the Key Ingredient Mobile App for Android or iOS, as well as our various cookbook apps available on Android or iOS.


The term “Your Content” refers to all of the Content you post on or through the Services, except Feedback, and the recipes and other information we post on your behalf. Your Content includes, but is not limited to, Personal Information, recipes and photographs you upload to our Sites, and comments you post beneath recipes.

Scope of This Privacy Policy

This Privacy Policy applies only to the information, including Personal Information, we collect through our Sites or through the mobile applications or devices that interact with our Sites. This Privacy Policy is part of and incorporated into the Key Ingredient Terms of Service. To review the full Terms of Service, click here.

Your Consent to This Privacy Policy

By accessing or using one of our Sites or a mobile application that interacts with one of our Sites, you are agreeing to the collection, use and disclosure of Your Content and Personal Information as described in this Privacy Policy. If you do not consent to the collection, use and disclosure of your Personal Information as described in this Privacy Policy, you may not use our Services and must leave this Site immediately.

Questions About Our Privacy Practices

If you have questions about this Privacy Policy or our Privacy Practices:

  • Send an e-mail to and write “Privacy” in the subject line.
  • Write to us at: 512 East Riverside Drive, Suite 100, Austin, TX 78704.

This Privacy Policy May Change

We reserve the right to update or modify this Privacy Policy, at any time and without prior notice, by posting the revised version on our Sites. These changes will be effective as of the date we post the revised version on our Sites, but will only apply to Your Content and Personal Information we collect after we have posted the revised Policy on our Sites. By accessing or using one of our Sites following any such change, you are agreeing that Your Content and Personal Information collected from or about you through our Sites after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy.

We will alert you to changes in our Privacy Policy by providing a notice at the top of this page for at least 30 days after the new effective date. It is, therefore, important for you to review our Privacy Policy on a regular basis.

You may access the current version of this Privacy Policy at any time by clicking on the link marked “Privacy Policy” at the bottom of each page of this Site.

Privacy Notices

This Privacy Policy may be supplemented or amended from time to time by “Privacy Notices” posted on the web pages on which we collect your Personal Information. Generally, Privacy Notices provide details about the Personal Information we collect on those pages, why we need that information, and choices you may have about the ways we use that information.

What Information Do We Collect?

Our Sites interact with our mobile applications and devices. For example, when you mark a recipe as a favorite in our mobile application, that recipe will appear in your favorites on our Sites. Likewise, cookbooks you create on our Sites will be readable on our mobile applications. There are several ways we collect information through our Sites and through our mobile applications or devices:

Information You Provide. We collect the Personal Information you manually, knowingly, and voluntarily provide (about yourself and others) when you use our Sites or the mobile applications or devices that interact with our Sites. For example, we collect the information you provide when you sign up to become a Member of Key Ingredient or for a Prime Membership, when you create or update your Member or Prime Membership profile on Key Ingredient, and when you make a purchase on one of our Sites.


During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system.

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.


Information Sent to Us by Third-Party Social Media Platforms. You may be able to choose to register, log-on, or enhance your profile on our Sites through a third-party social media platform, such as Facebook or Twitter. By doing this, you are asking the third-party social media platform to send us registration information from your profile on that platform. We treat that information as we do any other information you give to us when you register, log-on, or enhance your profile. After you have connected, the third party may also send us additional information from your profile that allows us to offer certain functionalities on the pages you view.


Information Sent to Us by Your Web or Mobile Browser. We collect information that is sent to us automatically by your web or mobile browser. This information typically includes your IP address or unique device ID, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the address of the Web page you were visiting when you accessed our Site, and the pages you visit. Please check your browser if you want to learn what information your browser sends or how to change your settings.


This type of information does not identify you personally. However, we may review our server logs for security purposes, such as detecting intrusions into our network. If we suspect inappropriate or criminal activity or a threat to our Sites or their users, we may share our server logs—which contain visitors’ IP addresses—with the appropriate investigative authorities who could use that information to trace and identify individuals. In addition, if you have created a “user identity” during one of your visits—for example, by creating a Member profile—we may link the information provided by your browser to information in our database that identifies you personally. We may also use IP addresses in connection with other information gathered elsewhere in an attempt learn the identities of people who visit our Sites.

Information Collected Using “Cookies” and Other Web Technologies. We use “cookies,” and similar technologies to collect information and manage and support our Services. A cookie is a small text file that is placed on your hard disk by a Web server. Cookies cannot be used to install computer programs or deliver viruses to your computer. We may use two types of cookies —“session cookies” and “persistent cookies.”

A session cookie assigns a randomly generated, unique identification number to your computer when you access one of our Sites. A session cookie expires after you close your browser. Generally, we use session cookies to collect information about the ways visitors use our Sites—which pages they visit, which links they use, and how long they stay on each page. This information is known as “click-stream information.” Session cookies may also be used to facilitate your interactions with our Sites.

We may also use persistent cookies. These cookies do not expire when you close your browser, but stay on your computer until they expire or you delete them. Each time you visit one of our Sites, our Web server will recognize you by searching the information contained in these cookies. By assigning your computer a persistent, unique identifier, we are able to create a database of your previous choices and preferences. This permits us to offer you a personalized experience when you use our Sites. Assigning your computer a persistent, unique identifier also helps us keep a more accurate account of how many people visit our Sites, how often they return, how their use of our Sites may vary over time, and the effectiveness of our promotional efforts.

Neither session cookies nor persistent cookies identify you personally. If, however, you have created a user identity on one of your visits to our Sites, we may link the information collected by our cookies to information that identifies you personally.

If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave our Sites. Although you are not required to accept our cookies when you visit our Sites, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of our Sites.

In addition to cookies, we may also use “web beacons” and other web technologies to manage our Sites and email. A web beacon is a small bit of computer code. Web beacons may be used to count how many people visit a web page or tell us whether an email has been opened. We may link the information we collect using web beacons and other web technologies to information that identifies you personally.

Third-Party Cookies

In addition to the cookies Key Ingredient delivers to your computer through our Sites, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. To learn more about Google Analytics, click here.

Other third parties may deliver cookies to your computer for the purpose of identifying you by your IP address or for the purpose of tracking your online behaviors across non-affiliated websites and delivering targeted advertisements either on this Site or on other websites.

You have choices about the collection of information by third parties on this Site. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to Key Ingredient.

In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to this Site or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on this Site do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies.

How Do We Use Your Personal Information?

We may use the Personal Information we collect through our Sites

  • to provide you with the information, products and services you request or purchase;
  • for security, credit or fraud prevention purposes;
  • to provide you with efficient customer service;
  • to provide you with a personalized experience;
  • to display personalized advertising when you visit our Sites;
  • to contact you with special offers and other information we believe will be of interest to you;
  • to contact you with information and notices related to your use of our Services;
  • to invite you to participate in surveys and provide Feedback to us;
  • to better understand your needs and interests;
  • to improve the content, functionality and usability of our Services;
  • to improve our products and Services;
  • to advertise and promote our Services and products;
  • to improve our marketing and promotional efforts; and
  • for any other purpose we identify in a specific Privacy Notice.

Email a Friend. Want to build up your community on Key Ingredient or My Family Vault? Invite your friends to join by going to your Profile, click on the “Edit Profile” button, select the “Invite” tab, enter your friends’ and family members’ email addresses on the Invite Form and press the “Send Invite!” button. We do not use this information to add your friend's name or email address to our mailing lists.

Your Content

If you are a Member of Key Ingredient, Qué Gourmet, Kitchen Snap or My Family Vault you may be able to post, upload, transmit through or otherwise make available (“post”) Your Content, a term defined above, on or through the Services. To fully understand how we use Your Content, please review our Terms of Service carefully. In particular, we would like to call your attention to the following provisions in our Terms of Service:

By posting Your Content on or through the Services, you are granting Key Ingredient a royalty-free license to use, distribute, syndicate, and display publicly Your Content, in whole or in part, in connection with the promotion and operation of the Services and for any other legitimate business purpose; provided, however, that we will not use your Personal Information in a manner that violates our Privacy Policy and we will not use your content in a manner that violates the privacy settings you choose for the content. My Family Vault’s default privacy setting is “private” and such content will not be used by Key Ingredient in any public manner.  The license you grant to us is non-exclusive (meaning you are free to license Your Content to anyone else in addition to us), fully-paid and royalty-free (meaning that we are not required to pay you for our use of Your Content), fully sub-licensable (so that, for example, we are able to sublicense Your Content to our affiliates and distribution partners and to permit our other Users to access, use, download, and print Your Content in accordance with these Terms of Service); worldwide (because the Internet and the Sites are global in reach), and fully assignable (so that, for example, if we sell our business, reorganize, or merge with another business, the new owner may continue to operate the Services). This license may be exercised in any format, media or technology, now known or hereafter developed.

Without limiting the generality of the foregoing grant of license, you agree that by posting Your Content on or through the Services and setting it to Public, you are granting Key Ingredient a license (a) to display advertisements in connection with Your Content and to use Your Content for advertising and promotional purposes without compensating you in anyway; (b) to make the recipes that you post on or through the Services (“Your Recipes”) available to the general public not only through our Sites but also through the websites and advertising networks of distribution partners and third-party service providers (including their downstream users) of Key Ingredient and its assigns; and (c) to make Your Recipes available to the general public through other media, including print and broadcast media, now known or hereafter developed. This means, for example, that one of Your Recipes (including any Personal Information it contains) may appear on another Web site surrounded by advertisements, together with a link to Key Ingredient, or as part of an advertisement in a magazine. Further, you agree that by posting Your Content on or through our Services, you are granting Key Ingredient the right, with no obligation, to use your name, photograph, and geographical location (e.g. city and state) in connection with Your Recipes when Your Recipes appear or are broadcast on Key Ingredient, on other Web sites or in other media as described above. If you do not want Your Recipes to be made available to the general public in any of these ways, you should select the appropriate recipe privacy setting for an individual recipe or on your profile page on Key Ingredient. Please note that even if you maintain Your Recipes as “private,” your first name (or your first name and first initial of your last name) will be searchable on Key Ingredient, and any photograph you upload to your profile page will be visible to individuals who search for your name and/or visit your profile page. If you do not want to be identified by your name to the general public, then edit your profile page to use a username, rather than your actual name. If you do not want your photograph to be made available to the general public, DO NOT UPLOAD A PHOTOGRAPH to your profile page on Key Ingredient. Instead, select an icon to represent you. My Family Vault’s services are private by default. You, not Key Ingredient, have the sole authority and decision making on how it is shared. In order to make any content public on My Family Vault, including your name and/or location, you will need to set your privacy settings to public and any content you wish to be made public must be set specifically to public.

Product Reviews

You may choose to submit a product review. If you post a review, we may ask for your email address and/or geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.


Other Ways We May Share Your Personal Information

Service Providers. We share Personal Information collected through our Sites with companies and organizations that perform services on our behalf, for example, companies that provide support services to us (such as web hosting services) or that help us market our products and services (such as third-party e-mail marketing companies).

Business Partners. From time to time, we may share your Personal Information directly with selected third parties for their own marketing purposes. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in” as required by applicable law.

Business Negotiations. We may contemplate, for strategic or other reasons, selling, buying, merging, or otherwise reorganizing one or more of our businesses. In negotiating with a third party about entering into such an arrangement, we may need to disclose your Personal Information. In such cases, we will take reasonable measures to protect the Personal Information we disclose, for example, by requiring a prospective purchaser to sign a non-disclosure agreement limiting the use and protecting the confidentiality of the Personal Information.

Business Transfers. Your Personal Information may be transferred to a parent, subsidiary or sister corporation of Key Ingredient or to an unrelated third party that has acquired the stock or assets of Key Ingredient, one of our affiliates, or one of our operating divisions, for example, as the result of a sale, merger, or liquidation. If such a transfer occurs, the acquiring company’s use of your Personal Information will still be subject to this Privacy Policy and the privacy preferences you’ve expressed to us.

Protection of Our Site and Others. We may disclose Personal Information we collect through our Sites when we, in good faith, believe disclosure is appropriate to comply with the law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our Terms of Service or other agreements; to protect the rights, property or safety of Key Ingredient, our users or others.

As Described in a Privacy Notice. We reserve the right to disclose your Personal Information as described in any Privacy Notice posted on the Web page where you provide that information. By providing your Personal Information on that Web page you will be consenting to the disclosure of your Personal Information as described in that Privacy Notice.

Your Choices

You have choices about the ways we collect, use and disclose your Personal Information as well as information we automatically collect from your computer. Discussed above are choices you have about delivery of cookies to your computer through our Sites. In addition, you may set and adjust certain privacy preferences at any time by visiting your profile page on Key Ingredient or My Family Vault. You can also control whether you receive certain communications from us and/or our business partners. Finally, you can always click on the “unsubscribe” link in each electronic newsletter or promotional email we send you. If you have trouble setting your privacy preferences, please contact us using the information provided above. Once we have the information we need, we will remove you from our mailing lists as you have requested. Please give us a reasonable amount of time to honor your request.

Opt-Out Policy

You may opt out of any and all email communications by clicking the unsubscribe link in any email or by contacting our customer support team at 

Many of the advertisements we deliver via the Services will contain the Ad Choices advertising option Icon, a symbol that we license from the Digital Advertising Alliance. If you click onto the advertising option icon, you will see more information about behavioral advertising, including a mechanism that enables you to opt-out.

You can also visit the self-regulatory program opt-out pages or for the U.S., for the EU and choices for Canada. You should select the “opt out” button there.

Reviewing and Updating Your Profile

You may review, correct or update Personal Information in your profile at any time by visiting your profile page on Key Ingredient or My Family Vault.  If you are unclear as to how to access, update or correct your profile information, please contact us using the information provided above. We will respond to you within a reasonable amount of time and, in any case, within the time limits established by applicable law. We may ask you for additional information to verify your identity. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identify.

Links to Third-Party Websites

Our Sites may contain links to third-party websites that are not operated by Key Ingredient. These links are provided for your reference and convenience only and do not imply any endorsement of these third-party sites nor any association with their operators. Key Ingredient does not control these sites and is not responsible for their data practices. This Privacy Policy applies only to Personal Information collected through our Sites. It does not apply to Personal Information collected on third-party websites. If you access other websites through a link on one of our Sites, please take a few minutes to review the terms of use and privacy statement posted on each website you visit.


Key Ingredient has reasonable security measures in place to attempt to protect against the loss, unauthorized disclosure or use, or alteration of the Personal Information we collect through our Sites. Although we use reasonable measures to protect your Personal Information, it’s important for you to understand that no website or database is completely secure, or “hacker proof.” You can protect yourself and help us prevent computer crime by carefully guarding your password. If you believe the security of your account has been breached, please change your password immediately and notify us at


Our Services are not directed nor targeted to children under the age of 13. We do not use our Sites to knowingly solicit Personal Information from or market to children under the age of 13. If you are under the age of 13, do not provide us with any of your Personal Information. Additionally, if you are under the age of eighteen (18) you may use our Payment Method only with the involvement of your parent or guardian. If we learn that someone under 13 has provided Personal Information through our Sites, we will use reasonable efforts to remove such information from our databases.

Information for Visitors Who Access Our Sites From Outside the United States

Key Ingredient is a U.S. corporation. Our Sites and databases may be hosted on Web servers located in the United States or other countries. We share the Personal Information we collect with our third-party service providers, and others around the world as described in this Privacy Policy. When we transfer your Personal Information to another country, we will take appropriate measures to protect your privacy and Personal Information.

Different countries have different data-protection laws, some of which provide more protection than others. By using one of our Sites, you are consenting to the transfer of your Personal Information to any country in the world in accordance with the terms of this Policy. uses 'cookies' to give you the best, most relevant experience. Using this website means you're ok with this. Learn more here.

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